90-Day Money Back Guarantee
Lush Addiction is confident that you will be delighted with your jewelry purchase.
90-day money back guarantee policy
Check Jewelry Immediately Upon Delivery
Always check the jewelry thoroughly upon delivery, before signing the carrier’s delivery order. If the items were damaged during shipping, please make a claim with the carrier company.
Returning Jewelry For A Full Refund
We strive to display pictures which truly represent our quality jewelry. If you are not satisfied with our products, please contact us within the 90-day period upon receiving the shipment. Please indicate your order number and your reasons for wanting a full refund for the jewelry.
Use Insured Courier or Registered Mail or Singpost AM Letterbox
Please make any returns via registered mail or insured courier, and be sure to keep the receipt. Lush Addiction cannot be held responsible for any jewelry damaged or lost in transit. Replacements cannot be made if we do not receive the jewelry in good condition.
Each return request will be assessed on a case-to-case basis. Kindly note that the delivery charges for the return to us will be borne by you. For any refunds, your money will be refunded or your credit card account will be credited for any payments you have made towards the returned purchase. The delivery charges will not be refunded.
Please allow one monthly billing cycle in order for your credit to appear. Before returning any jewelry, be sure to obtain a return authorization note from us. The note will contain a return reference number which will facilitate our communication. This is essential if you wish to have a refund or replacement. All jewelry returned MUST be in original and unused condition with original packaging and shipping documents. Packages must be returned prepaid. We cannot accept Cash-On-Delivery deliveries. Returns should reach us within 14 days of our issuing a return authorization document. Any claims thereafter will be viewed as invalid.
Returning Jewelry Which Is In Good Condition
If, for some reason, you wish to get a replacement for jewelry which is in good, marketable condition (nothing damaged, no missing parts), please contact us within the 90-day period upon receiving the shipment. Please indicate your order number and your reasons for wanting to exchange the jewelry.
Returning Defective Jewelry
It is extremely unlikely that you will receive defective jewelry from Lush Addiction. All Lush Addiction jewelry is handmade, so no two pieces are alike. Jewelry delivered may differ slightly from pictures shown on our website. Such minor variations are not considered defects. In any case, if you still wish to have the jewelry replaced, you may contact us within the 90-day period upon receiving the shipment. Please indicate your order number and your reasons for wanting to replace the jewelry.